OpsHugger
IT Operations tools so helpful, it feels like a hug. Incident management, runbooks, and everything your ops team needs to keep things running smoothly.
Built for IT Operations Teams
Ticket System
Comprehensive incident and problem ticket management. Track issues from creation to resolution with full audit trails.
Coming SoonCritical Incidents
Specialized workflow for major incidents. War room coordination, stakeholder communication, and post-incident reviews.
Coming SoonRunbooks
Document and share operational procedures. Step-by-step guides for common tasks and emergency responses.
Coming SoonContacts & Customers
Manage customer information, escalation contacts, and vendor relationships. Know who to call when it matters.
Coming SoonSLA Management
Define and track service level agreements. Automatic escalations and breach notifications keep you compliant.
Coming SoonNotifications
Smart alerts via email, SMS, and webhooks. On-call schedules and escalation policies ensure nothing falls through the cracks.
Coming SoonWhy OpsHugger?
Enterprise ITSM tools are expensive and complex. Simple tools lack the features you need. OpsHugger aims to hit the sweet spot: powerful enough for real operations work, simple enough to actually use, and affordable enough for teams of any size. Self-hosted means your data stays yours.
Help & Docs
Learn about OpsHugger's features, roadmap, and planned capabilities for your operations team.
Developer
Technical documentation for the Django SmallStack framework that powers OpsHugger.