OpsHugger Roadmap¶

This roadmap outlines the planned features for OpsHugger. We're building incrementally, focusing on core functionality first.

Phase 1: Foundation (Current)¶

Getting the basics in place:

• [x] Project setup with Django SmallStack
• [x] User authentication and profiles
• [x] Basic admin theme with dark/light mode
• [x] Help documentation system
• [ ] Initial database models

Phase 2: Ticket System¶

The core of operations management:

Feature	Description	Status
Incident Tickets	Track and resolve incidents	Planned
Problem Tickets	Root cause analysis	Planned
Ticket Assignment	Assign to team members	Planned
Status Workflows	Open, In Progress, Resolved, Closed	Planned
Priority Levels	Critical, High, Medium, Low	Planned

See Ticket System for detailed design.

Phase 3: Critical Incident Management¶

For major outages and urgent issues:

• War Room Mode - Focused incident response view
• Timeline Tracking - Chronological event logging
• Stakeholder Updates - Automated status communications
• Post-Mortems - Incident review documentation

Phase 4: Runbooks¶

Operational procedures and documentation:

• Procedure Templates - Step-by-step guides
• Linked Incidents - Connect runbooks to ticket types
• Version History - Track changes over time
• Quick Actions - One-click common procedures

See Runbooks for more details.

Phase 5: Contacts & Customers¶

Keep track of who you support:

• Customer Profiles - Organization details
• Contact Directory - Key people and roles
• Support History - Past interactions
• SLA Tracking - Response time commitments

Phase 6: Notifications¶

Stay informed about what matters:

• Email Alerts - Critical incident notifications
• Dashboard Widgets - At-a-glance status
• Escalation Rules - Auto-escalate stale tickets
• On-Call Integration - Future: PagerDuty, Opsgenie

Future Ideas¶

• API Access - Integrate with other tools
• Slack/Teams Integration - Chat-based workflows
• Metrics Dashboard - MTTR, SLA compliance, trends
• Mobile App - On-the-go incident response

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This roadmap is subject to change based on user feedback and priorities.